Job Description

Job Title Executive Housekeeper
Type of Position Full Time
Department Housekeeping
Position Description
  • Manage the operating units under his/her scope at The Venetian Macao
  • Manage and mentor the team to achieve budgets, KPO's guest satisfaction scores and quality assurance and Forbes audits
  • Liaise with supporting departments to support brand standard achievement in their respective areas
  • Ensure that departmental training methods and specific operating procedures are followed  to ensure maximum standards and efficiencies are achieved and maintained
  • Implementation of training plans to develop a Housekeeping Team that is well trained and knowledgeable in all aspects standards/service delivery to ensure guests's expectations are met in turn having a positive impact on guest satisfaction surveys
  • To monitor the Housekeeping Team to ensure all external and internal guests receive prompt and courteous service
  • To ensure that particular attention is paid to all requirements of all Paiza level guests
  • To ensure that all appropriate personnel are trained in the relevant PMS systems and that these systems are used effectively
  • Administer an effective preventative maintenance program to ensure upkeep of all Guest Rooms, Public Areas, Heart of House and Operating Equipment
  • Identify, review and facilitate continuous training programs for employees on new operational techniques to increase productivity, maximize revenue or enhance guest service
  • Manage and facilitate internal program to train and mentor Young Macau Professionals and have them ready for internal promotion opportunities within Sands China Housekeeping Departments
  • Conduct regular departmental meetings and establish and maintain effective levels of communication with all departments
  • Support  the Sands China ECO 360 Sustainability plan
  • Ensure good inventory control practices/systems in all operating departments and review as required
  • Implements and monitor housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found, key control, fire, safety and environmental procedures
  • Liaise with the appropriate Security personnel to ensure a safe and secure environment for guest, team members and hotel assets
  • Be aware of new/innovative equipment and technologies that can assist to improve efficiency
  • Promote the development of a positive work environment for all team members, mentor all levels of team members through formal and informal meetings, discussion and performance feedback
  • Work effectively with team members to address cultural and / or work environment issues so as to positively affect team member and guest experience
  • Be aware of duty of care to occupational, health and safety legislation, policies and procedures
    Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • To understand, implement and adhere to the Company’s Code of Conduct in all aspects and all levels of the hotel

Position Requirements
  • Diploma Degree or Bachelor Degree
  • 6 - 8 years working experience in related area
  • 4 – 5 years’ experience in Managerial level
  • Supervisory  experience in rooms divisions operations
  • Experience in hotel pre-openings at a supervisory/managerial level
  • Experience in integrated resorts
  • Experience with International Hotel Brands
  • International experience
  • Good English, Mandarin and Cantonese
  • Familiar with hotel operating systems such as PMS, Opera, etc
  • Familiar with Microsoft Office such as Excel, Word and Outlook
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